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Provide Support
Your customers can contact you directly at your store page.They can write you and ask general questions if they have questions before purchasing a product, or they can contact you regarding an order from their account.
You will find all the support requests under the “Support” Tab on your Dashboard.
You will find a list of all the customers that opened a support ticket with you.
By clicking on it, you will be able to respond.
When the issue has been resolved, you may change the status to “Close Ticket“.